FAQ

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us via email at packwilddogs@gmail.com to initiate a return or exchange. Items must be unused, with tags attached, and in the original packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout. Estimated delivery times for worldwide shipping are 10 - 20 Business days.

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location. Australia: 5 - 10 Business Days. International: 10 - 20 Business Days.

Do you offer free shipping?

Yes! We provide free shipping on standard delivery worldwide. Express shipping, if available, will incur an extra charge.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website: Track my order.